Terms and Conditions
Effective Date: April 3, 2026
Last Updated: April 3, 2026
1. Acceptance of Terms
By accessing or using the services provided by Coolsoft LLC, including our customer support platform and SMS communication features,
you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our services.
2. Description of Services
We provide a customer support system that assists users by delivering helpful information and support resources, including:
- Help articles
- FAQs
- User guides
- Manuals
- Official documentation
These resources may be delivered through our website, application interfaces, or SMS messages.
3. SMS Communications
3.1 Consent to Receive Messages
By providing your phone number and explicitly opting in, you consent to receive SMS messages related to your support requests.
Consent may be collected during registration, support request submission, or profile updates through our website or application.
3.2 Message Purpose
SMS messages may include support-related content such as:
- Help guides
- FAQs
- Process instructions
- Support-related links and updates
- Manuals and reference materials
These messages are informational in nature and are not intended as promotional or marketing messages under this workflow.
3.3 Message Frequency
Message frequency varies depending on your interaction with our support system.
3.4 Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan.
3.5 Opt-Out
You may opt out of SMS communications at any time by:
- Replying STOP to any SMS message
- Disabling SMS notifications in your account settings, if available
After opting out, you will no longer receive SMS messages unless you provide consent again.
3.6 Help
For assistance, reply HELP to any SMS message or contact us using the contact information listed below.
4. User Responsibilities
You agree to:
- Provide accurate and current information
- Use the services only for lawful purposes
- Not misuse, interfere with, or attempt to disrupt the services or systems
- Not use the services to transmit unlawful, fraudulent, or abusive content
5. Privacy
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
Privacy Policy: https://www.coolsofttech.com/sms-terms-and-conditions
6. Third-Party Services
We may use third-party service providers, such as hosting providers, analytics tools, or SMS delivery platforms, to support the operation
of our services. These third parties are authorized to use your information only as necessary to perform services on our behalf and in accordance
with applicable obligations.
7. Service Availability
We strive to maintain service availability and reliability. However, we do not guarantee that the services will always be available,
uninterrupted, secure, or error-free.
8. Informational Nature of Content
Information provided through our support system, including content sent by SMS, is intended for general informational and customer support purposes only.
It does not constitute legal, financial, professional, or regulatory advice unless explicitly stated otherwise.
9. Limitation of Liability
To the fullest extent permitted by applicable U.S. law, Coolsoft LLC and its affiliates, officers, employees, contractors,
and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to
your use of, or inability to use, the services.
We do not guarantee the completeness, accuracy, or suitability of informational content for every individual situation.
You are responsible for evaluating and using the information provided through the services.
10. Indemnification
You agree to defend, indemnify, and hold harmless Coolsoft LLC and its affiliates, officers, employees, contractors, and service providers
from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation
of these Terms and Conditions or your misuse of the services.
11. Suspension or Termination
We reserve the right to suspend, restrict, or terminate your access to the services at our discretion, including if we believe you have violated
these Terms and Conditions or applicable law.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. Any revised version will be posted on this page with an updated effective date.
Continued use of the services after changes become effective constitutes acceptance of the updated Terms and Conditions.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Massachusetts,
without regard to its conflict of law principles, unless otherwise required by applicable law.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Coolsoft LLC
Email: info@coolsofttech.com
Website: https://coolsofttech.com
15. Compliance Statement
We are committed to complying with applicable U.S. messaging requirements, including consent-based messaging standards relevant to A2P 10DLC.
All SMS communications sent through this support workflow are intended to be user-consented, informational, and related to support interactions.
