Privacy Policy

Effective Date: April 3, 2026

Last Updated: April 3, 2026

1. Introduction

This Privacy Policy describes how Coolsoft LLC collects, uses, discloses, and protects your information
when you use our services, including our customer support platform and SMS communication features.

This policy is intended to comply with applicable United States privacy laws and messaging requirements,
including transparency obligations under state privacy laws and SMS consent requirements under the Telephone
Consumer Protection Act (TCPA), where applicable.

2. Information We Collect

We collect only the information reasonably necessary to provide our services.

2.1 Personal Information

• Name
• Phone number
• Email address, if provided

2.2 Customer Support Data

• Support requests and inquiries
• Communication history
• Responses and feedback

2.3 Technical Information

• IP address
• Browser and device information
• Usage data related to our platform

2.4 Consent Records

• SMS opt-in status
• Date and time of consent
• Source of consent, such as web registration or profile update

3. How We Use Your Information

We use your information for the following business purposes:

• To provide customer support services
• To respond to your requests and inquiries
• To send informational SMS messages related to your support interactions
• To deliver helpful resources such as help articles, FAQs, user guides, manuals, and official documentation
• To improve system functionality, reliability, and user experience
• To maintain compliance with legal and regulatory requirements

We do not use your personal information for marketing or promotional SMS campaigns under this support messaging workflow.

4. SMS Communications and TCPA Compliance

4.1 Consent

We send SMS messages only after obtaining prior express consent from the user. Consent is collected through a clear
and explicit opt-in mechanism, such as a checkbox during registration, support request submission, or profile update.

4.2 Message Purpose

Messages are strictly informational and support-related. They may include help documentation, FAQs, process instructions,
support links, manuals, and other guidance relevant to a user’s request.

4.3 Message Frequency

Message frequency varies based on the user’s interaction with the support system.

4.4 Opt-Out

You may opt out of SMS communications at any time by:

• Replying STOP to any SMS message
• Disabling SMS notifications in your account, if available

Once opted out, no further SMS messages will be sent unless consent is provided again.

5. Disclosure of Information

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

We may disclose your information only in the following limited circumstances:

• To service providers, such as SMS delivery platforms, strictly as necessary to operate our services
• To comply with legal obligations, lawful requests, court orders, or regulatory requirements
• To protect the security, integrity, and lawful operation of our systems and services

Any service providers we use are expected to protect your information and use it only for authorized service-related purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including secure storage,
access controls, authentication measures, and encryption where appropriate.

No method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain support records,
enforce our agreements, comply with legal obligations, and resolve disputes.

When information is no longer needed, we will delete it, anonymize it, or securely store it in accordance with applicable law.

8. Your Privacy Rights

Depending on your U.S. state of residence, you may have certain privacy rights, subject to applicable law and exceptions, including:

• The right to know what personal information we collect, use, and disclose
• The right to request access to your personal information
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information, subject to legal exceptions
• The right to opt out of SMS communications at any time
• The right not to be discriminated against for exercising applicable privacy rights

To exercise any applicable rights, please contact us using the contact information below.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our services may contain links to external websites or third-party resources. We are not responsible for the privacy practices,
content, or security of those third-party sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

Coolsoft LLC

Email: support@coolsofttech.com

Website: https://coolsofttech.com

13. Compliance Statement

We are committed to complying with applicable U.S. privacy and messaging requirements. All SMS communications sent through our
support workflow are consent-based, informational in nature, and aligned with user-initiated support interactions.